Manulife is an international financial services group which operates primarily as John Hancock in the United States and Manulife elsewhere. Manulife provides financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
Manulife trades as MFC on the TSX, NYSE and PSE, and under '945' on the SEHK.
Assets under management and administration over $1.1 trillion (US $794 billion) as of December 31, 2018.
More than 34,000 employees serving ~28 million customers worldwide.
Over $29 billion paid to customers in benefits and claims in 12 months.
Mission and strategic priorities
We are working hard to not only change ourselves, but to reshape our industry. Our Mission is to make decisions easier and our customers' lives better.
Our five Strategic Priorities define our focus, and our strong track record as a trusted financial services provider has set us up for a successful future.
To achieve our Mission, we set out our five key areas of focus, narrowing our priorities to those that will strongly position us to transform Manulife into a digital, customer-centric market leader, creating significant value for our customers, employees, and shareholders:
Digital customer leader
High performing team
Our Values are the guideposts that will help us achieve our bold Mission. They define who we are and how we work together: we are a digital, customer-centric market leader that's leading the change customers demand.
Obsess about customers
We predict their needs and do everything in our power to satisfy them.
Anything is possible. We can always find a better way.
Share your humanity
We build a supportive, diverse and thriving workplace.
Do the right thing
We act with integrity and do what we say.
Get it done together
We're surrounded by an amazing team. We can do it better by working together.
We feel empowered to make decisions and take action to deliver our Mission.
Meet Nay Naing, the initiative taker...
Manulife and John Hancock launch global rebrand.
Global Assets Under Management and Administration are over $1 trillion for the first time.
Setting a world record
Manulife insurance agent Joe Sun makes the record books for an astounding 63-year career!
Manulife launches two new skills for Amazon Alexa.
John Hancock launches an app that helps couples plan their finances.